URL: Occasionally sent items will stop appearing in the Sent Items folder. When this happens, please follow the steps below: Outlook 2007:. Log in to your mailbox in Outlook. Navigate to Tools Options Email Options.
To prevent Sent Items from being duplicated, you’ll need to disable the Outlook option to save a copy of your Sent Items in your Gmail account. Outlook 2013 and Outlook 2016. To disable this option in Outlook 2013 or Outlook 2016. Microsoft Outlook is a personal information manager from Microsoft (most notably used for handling e-mail), available both as a separate application as well as a part of the Microsoft Office suite.
Uncheck the Save copies of messages in Sent Items folder box. Click OK, then OK to save your changes. Navigate to File Exit to close Outlook. Open up Outlook again. Navigate to Tools Options Email Options.
Check the Save copies of messages in Sent Items folder box. Click OK, then OK to save your changes.
Outlook 2010/2013/2016:. Log in to your mailbox in Outlook. Navigate to File Options Mail. Under Save messages uncheck the Save copies of messages in Sent Items folder box.
Navigate to File Exit to close Outlook. Open up Outlook again. Navigate to File Options Mail. Check the Save copies of messages in Sent Items folder box.
Sent items should now start appearing in your Sent Items folder. For POP/IMAP mailbox please refer to the Knowledge Base article.